All returns must have a Return Merchandise Authorization number (RMA).Contact our Customer Service department at [email protected] or at (866) 898-6682 to get your RMA number or for any information request.
Nova Envirocom considers that all our customers must be fully satisfied with our products and services. In case of an error from our side or any product with a manufacturing default reported within the delay as described below, we will issue you a RMA number including free return freight.
Authorized products for return
- “Table Ware” and “Bags” products with a manufacturing default reported within 48 hours after the reception. We will pay the freight for the return.
- Reception of non-ordered products, for written orders only, reported within 48 hours after the reception. We will pay the freight for the return.
- Products other than “Table Ware” and “Bags” with a manufacturing default within its own warranty. We will pay the freight for the return during the first 30 days only after the reception.
- Undesired products reported within 48 hours after the reception. A 20% restocking charge will be issued, returning freight charge is at customer expenses.
Nova Envirocom and/or his suppliers will not authorize the return, the replacement or the reimbursement of any of those products:
- Any special orders not coming from our current inventory in St-Germain-de-Grantham, Qc and any orders for OEM products.
- Products in liquidation sold at special pricing.
- Used, damaged or modified products.
- Standard products properly ordered but exceeding the delay for return as explained above.
- Products under warranty period
All products are covered by its manufacturer warranty. Nova Envirocom and /or the manufacturer are not responsible of any labor charge or any freight return charge after 30 days of the reception. If a product is return for a warranty request and no default or problem are detected, the customer is responsible for all freight charges plus the labor Nova Envirocom will have done to test the product. Moreover, this product will be returned to the customer, freight at customer charge.